Delivery and Returns

Our delivery options

Choose the delivery method that suits you from our various options:

France

  • Point relais delivery via Mondial Relay
  • Standard delivery: Your order will be delivered to your home within 3 to 5 days. An e-mail will be sent to you as soon as your parcel has been picked up by our carrier. A signature or code will be required upon receipt of your package.
  • Express delivery: Your order will be delivered to your home within 2 to 3 days. An e-mail will be sent to you as soon as your parcel has been picked up by our carrier.

Europe

  • Standard delivery: Your order will be delivered to your home within 3 to 5 days. An e-mail will be sent to you as soon as your parcel has been picked up by our carrier.
  • Express home delivery: Your order will be delivered to your home via the postal service within 3 to 8 days of order confirmation. An e-mail will be sent to you with your tracking number.
  • DHL home delivery: You will be delivered to your home via the DHL service within 2 to 5 days after validation of your order. You will receive an e-mail with your tracking number.

For orders shipped to Switzerland and Norway, payment of local taxes is required on receipt.

Standard delivery is offered for orders over €150, depending on the destination (excluding DHL).

Great Britain

Minimum order 135 GBP.
Local taxes must be paid on receipt.

  • Standard delivery: Your order will be delivered to your home within 3 to 5 days. An e-mail will be sent to you as soon as your parcel has been picked up by our carrier.
  • Express home delivery: Your order will be delivered to your home via the postal service within 3 to 8 days of order confirmation. An e-mail will be sent to you with your tracking number.
  • DHL home delivery: You will be delivered to your home via the DHL service within 2 to 5 days after validation of your order. An e-mail will be sent to you with your tracking number.

United Arab Emirates and Qatar :

Minimum order: 180€.
Local taxes must be paid on receipt.

  • DHL home delivery: We ship your order within 2 to 3 days via the DHL service, but customs checks may delay delivery. You will receive an e-mail with your tracking number.

United States and Canada:

  • DHL home delivery: We ship your order within 2 to 3 days via the DHL service, but customs checks may delay delivery. You will receive an e-mail with your tracking number. Free delivery for orders over 250€

Taxes may apply upon receipt and are the responsibility of the buyer.

What are our lead times?

All orders are processed on working days. If you place an order on Saturday or Sunday, it will be processed on Monday.
You will receive an e-mail confirming that your order has been processed as soon as it is ready, as well as a confirmation of shipment with a tracking number.

Orders cannot be cancelled or changed after they have been dispatched.

Shipping costs are specified at the time of ordering depending on the option chosen.

How do I return my order?

You have fourteen days from receipt to request a return. Products must not be used, damaged or soiled, and must be returned in their original packaging (except gift packaging) with any accessories. To exercise your right of withdrawal, simply write to us at alfred@dorsay.com, indicating your order number and the reason for your return. For returns from France, a pre-paid label will be sent to you by e-mail.

Because our products are classified as hazardous materials, returns for orders shipped outside France are at the customer's expense.

Do you have a question?

For more information about your order, please contact us Monday to Friday, 10am to 6pm. Send us your request to the following address alfred@dorsay.comspecifying your order number and tracking number. We'll get back to you within 24 hours.