Delivery and Returns

Our different delivery methods

Choose the delivery method that suits you from our different options:

France

  • Standard Delivery: You will be delivered to your home within 3 to 5 days. An email will be sent to you as soon as your package is collected by our carrier.
  • Express Delivery: You will be delivered to your home within 2 to 3 days. An email will be sent to you as soon as your package is collected by our carrier.

Paris :

  • Boutique Pick-up: Available the next day in our boutique, 44 rue du Bac, Paris 7th. Monday to Saturday, 11 a.m. to 7 p.m.
  • Bike Courier: Same day delivery within 5 hours for all orders placed before 1 p.m. (excluding Saturdays and Sundays) within Paris only.

Delivery is free for purchases over 60 euros (excluding courier).

Europe

  • Standard Delivery: You will be delivered to your home within 3 to 5 days. An email will be sent to you as soon as your package is collected by our carrier.
  • Express Home Delivery: You will be delivered to your home, via the postal service within 3 to 8 days after validation of your order. An email will be sent to you with your tracking number.
  • DHL Home Delivery: You will be delivered to your home, via DHL service within 2 to 5 days after validation of your order. An email will be sent to you with your tracking number.

For orders shipped to Switzerland and Norway, payment of local taxes is required upon receipt.

Standard delivery is free from 150 euros of purchase depending on the destination (excluding DHL).

Great Britain

Minimum order 135 GBP.
Payment of local taxes is required upon receipt.

  • Standard Delivery: You will be delivered to your home within 3 to 5 days. An email will be sent to you as soon as your package is collected by our carrier.
  • Express Home Delivery: You will be delivered to your home, via the postal service within 3 to 8 days after validation of your order. An email will be sent to you with your tracking number.
  • DHL Home Delivery: You will be delivered to your home, via DHL service within 2 to 5 days after validation of your order. An email will be sent to you with your tracking number.

United Arab Emirates and Qatar:

Minimum order: €180.
Payment of local taxes is required upon receipt.

  • DHL Home Delivery: You will be delivered to your home, via DHL service within 2 to 5 days after validation of your order. An email will be sent to you with your tracking number.

United States and Canada:

Minimum order: €180.
Customs fees are the responsibility of the seller.

  • DHL Home Delivery: You will be delivered to your home, via DHL service within 2 to 5 days after validation of your order. An email will be sent to you with your tracking number.

Customs fees are the responsibility of the seller.

What are our preparation times?

Each order is processed on business days. If you place an order on Saturday or Sunday, it will be processed on Monday.
You will receive an email confirming the processing of your order as soon as it is ready, as well as a confirmation of its shipment with a tracking number for your package.

Shipping costs are specified at the time of ordering depending on the option chosen.

How to return my order:

You have a withdrawal period of fourteen days from receipt to request a return. The products must not be used, damaged or soiled and returned in their original packaging (except gift wrapping) with any accessories. To exercise your right of withdrawal, simply write to us at alfred@dorsay.com indicating your order number and the reason for your return.

Due to the qualification of our products as hazardous materials, returns for orders shipped outside France are the responsibility of the customer.

A question?

For more information about your order, our services are available from Monday to Friday from 10 a.m. to 6 p.m. Send us your request to alfred@dorsay.com , specifying the order number and the tracking number. You will receive a response within 24 hours.